Right of Withdrawal
As a consumer, you have the right to withdraw from your purchase within 14 calendar days from receiving your order, without needing to justify your decision and without any penalty. This right is recognized by Royal Legislative Decree 1/2007 (consolidated text of the General Law for the Defense of Consumers and Users).
How to exercise it
- Write to us at starbrickstore@gmail.com indicating your order number and that you wish to withdraw. A clear communication within the 14-day period is sufficient.
- We will confirm the address to which you should send the product via email.
- You have 14 calendar days from that communication to return the item to us.
Product condition
The item must be returned in a condition that allows for resale: with all its parts and manual, and with the original packaging whenever possible. You are responsible for any diminished value resulting from handling other than what is necessary to ascertain the nature and functioning of the product. In practice: you can open the bag and check the contents, but a fully assembled set or one missing parts may receive a reduced refund.
Return costs
The direct costs of return are at your expense, unless the product arrived defective, damaged, or does not correspond to what you ordered. In those cases, we will fully cover them.
Refund
We will refund all payments received, including initial standard shipping costs, within a maximum of 14 calendar days from when you notify us of your withdrawal. We may withhold the refund until we have received the product or until you provide proof of its return. The refund will be made using the same payment method you used, at no cost to you.
Defective, damaged or incorrect products
If your order arrives in poor condition or is not what you ordered, please write to us within 48 hours of receipt with a photograph of the product and packaging. We will send you a replacement or issue a full refund, as you prefer, at no cost to you.
If a part is missing
If you discover a missing part during assembly, please write to us as soon as you notice it, including your order number and a photo of the relevant page in the manual. We will manage the issue with the supplier and provide a solution: a replacement set or a refund, depending on what is appropriate in each case. You do not need to return the set for us to open the incident.
Legal Guarantee
All our products come with a 3-year legal conformity guarantee provided for in current Spanish regulations for goods purchased from January 1, 2022. If during this period the product presents a lack of conformity, you have the right to its repair, replacement, price reduction, or contract termination under the legally established terms.
Exceptions
The right of withdrawal does not apply to personalized products or those manufactured according to consumer specifications, nor to sealed products that are not suitable for return for hygiene reasons and have been unsealed after delivery.
Complaints
If you are not satisfied with the resolution of your issue, you can direct your complaint to the Consumer Arbitration Board or to the consumer services of your autonomous community. We will do our best to resolve it before reaching that point: please write to us first.