About the Products
Are these sets LEGO?
No, and we want there to be no doubt: Star Brick does not sell LEGO products and is not associated with LEGO or any other brand. We sell building block sets from independent manufacturers.
Do the pieces fit with the ones I already have?
Yes. Our sets use the standard block system on the market, with the same measurements and tolerances, so they fit with pieces from major brands. We explain this in detail on our compatibility page.
What does "without original box" mean?
Many of our sets are shipped in a sealed bag instead of a printed cardboard box. The content is the same: all the pieces and the assembly manual. This is what allows us to keep prices where they are. On each product page, we indicate whether it includes a box or not.
Do they include instructions?
Yes, all sets include an assembly manual. Most are printed; in some specific products, it is sent in PDF by email, and when this is the case, we explicitly indicate it on the product page.
What age do you recommend?
Our sets are designed for ages 14 and up. They contain small parts and are not suitable for children under 3 years old due to the risk of choking.
What if my set is missing a piece?
Email us at starbrickstore@gmail.com with your order number and a photo of the page in the manual where you got stuck. We will manage the incident with the supplier and provide a solution: set replacement or refund. You do not need to return anything for us to open the incident.
About the Order and Shipping
How long does it take to arrive?
Check the updated delivery times on our shipping and delivery times page. We work with international warehouses, so delivery times are longer than those of a store with local stock: please keep this in mind if you are purchasing for a specific date.
Can I track my order?
Yes. As soon as it leaves the warehouse, we will send you the tracking number by email.
Will I have to pay customs?
No. Applicable taxes are already included in the price you see. You will not receive any additional charges upon receipt of the package.
Do you ship outside of Spain?
Check the available areas and their costs on our shipping page.
Returns and Payments
Can I return a product?
Yes. You have 14 calendar days from the date you receive the order to withdraw from the purchase without explanation. Consult the complete procedure on our returns and refunds page.
What happens if it arrives broken or incorrect?
We take responsibility. Email us with a photo within 48 hours of receipt and we will send you a replacement or refund the amount, whichever you prefer. In this case, the expenses are on us.
What payment methods do you accept?
The ones you will see on the payment screen at the end of your purchase. All payments are processed via encrypted connection; Star Brick never stores your card details.
Can't find your answer?
Email us at starbrickstore@gmail.com and we will reply as soon as possible.